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Go to the shopShipping
Where is delivery available?
We currently provide delivery services exclusively within the United States. However, it's important to note that our shipping does not extend to Hawaii, Alaska, or PO boxes.
What is the estimated delivery time for orders?
The expected timeframe for order deliveries is generally between 3 to 7 days. Nonetheless, delivery durations might differ based on your geographical location. We recommend allowing a window of up to 10 days from the date of placing your order. If you have any uncertainties or inquiries regarding your order status, please don't hesitate to get in touch with us.
What is the processing period for delivery?
The typical processing duration for standard deliveries is 1-2 business days. However, during periods of high order volume, there is a possibility of delays. Your patience during such instances is greatly appreciated.
Are you experiencing delays with your order?
While we strive to ensure expedient deliveries through our collaboration with shipping partners, unforeseen setbacks can sometimes occur. Should your order be subject to a delay, please don't hesitate to reach out to our dedicated customer service team for assistance. Furthermore, you have the option to monitor your package's journey by clicking on this link.
Where can you locate your package?
For tracking purposes, kindly input your order number and the email address used during the checkout process, order tracking. Once your order has departed from our warehouse, you will receive an email confirmation of the delivery, complete with the tracking number or package ID.
What should you do if your order hasn't been received?
If your order hasn't arrived within the anticipated delivery timeframe, please reach out to our customer service team for guidance. It's essential to remember that any claims pertaining to missing parcels must be submitted within 30 days from the date of your order. We encourage you to contact us as soon as possible to ensure a prompt resolution of any concerns related to your delivery.
Warranty
What is the duration of the warranty for Ace Hockey products?
At Ace Hockey, we offer an extensive 3-year warranty on all our products. This reflects our commitment to providing durable and high-quality equipment.
How can I reach out for warranty-related support?
If you require assistance or have questions about our warranty, please feel free to contact our dedicated support team via email at support@acehockey.com. We're here to address any concerns you might have.
What does the warranty cover?
Our warranty covers manufacturing defects and faults that may arise under normal and intended usage of our products. If you encounter any such issues, don't hesitate to get in touch with us for a resolution.
How long will it take to process a warranty claim?
Our team strives to process warranty claims promptly. However, the timeline may vary depending on the complexity of the issue. Rest assured, we'll work diligently to provide a resolution as swiftly as possible.
Is international warranty available?
At the moment, our warranty is applicable within the country of purchase. For international customers, specific warranty terms and conditions may apply based on location. Please contact us at support@acehockey.com for more information.
Payments & Refunds
What payment methods are accepted on the Ace Hockey website?
We offer various payment options including Visa, MasterCard, American Express, Discover, Apple Pay and Google Pay.
Is my payment information secure when I make a purchase?
Absolutely. We prioritize the security of your payment information. Our website employs advanced encryption and security measures to safeguard your personal and financial data during transactions.
When will my credit card be charged for my order?
Your credit card will be charged at the time you place your order. This ensures that your selected items are reserved for you.
What is the deadline for requesting a refund or exchange for an Ace Hockey product?
Customers are granted a 14-day window from the date of purchase to initiate a refund or exchange request, provided they can provide proof of purchase.
Are shipping charges refundable when returning an item to Ace Hockey?
Shipping charges are generally non-refundable. However, if the return is a result of our error, such as receiving an incorrect item, Ace Hockey will cover the associated shipping costs.
What types of items are ineligible for exchange or return?
Items listed under our sale category are not eligible for exchange or return. We encourage customers to review their choices carefully when purchasing sale items.
How do I initiate a return or exchange process?
To initiate a return or exchange, please reach out to our customer support team with your order details. We will guide you through the necessary steps to ensure a smooth process.
How long does it take to process a refund or exchange?
The processing time for refunds and exchanges varies. We strive to process them as promptly as possible, usually within a few business days of receiving the returned item. However, the exact timeframe may depend on various factors.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer support team immediately. We will provide guidance on how to proceed, whether it's a return, exchange, or resolution of the issue.