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Thank you for choosing Ace Hockey for your sporting goods needs. We are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy to understand how the process works:
1. SHIPMENT PROCESSING TIME:
1.1 Our standard shipment processing time is typically within 2 to 5 business days.
1.2 Orders placed during weekends or holidays will be processed on the next available business day.
2. POSSIBLE DELAYS:
2.1 During periods of high order volume, there may be slight delays in delivery, usually lasting just a few days.
2.2 Your patience during these times is greatly appreciated. For unexpected emergencies, we recommend allowing for some additional time.
3. UNFORESEEN DELAYS:
3.1 In rare cases, unforeseen circumstances such as extreme weather or carrier disruptions might lead to more significant delays.
3.2 We will promptly communicate via email or phone to keep you informed about any such situation.
4. SHIPPING RATES:
4.1 At Ace Hockey, we currently provide shipping services exclusively within the United States. International shipping options are not available.
4.2 To enhance your shopping experience, we offer free shipping for all orders.
5. SHIPPING LIMITATIONS:
5.1 Please note that we are unable to ship to Hawaii, Alaska, or PO Boxes at this time.
6. TRACKING YOUR SHIPMENT:
6.1 Upon successful order placement, you will receive a confirmation email.
6.2 Within the next 24 hours, an email containing a tracking code will be sent, enabling you to monitor your shipment's progress.
7. TAX AND DUTY INFORMATION:
7.1 To make your experience hassle-free, we ensure that your order remains free from taxes and duties during the shipping process.
7.2 However, please be aware that any applicable tariffs or taxes are the customer's responsibility.
8. HANDLING DAMAGES:
8.1 While we take great care in packaging, Ace Hockey cannot be held responsible for damages during transit.
8.2 In case your order arrives damaged, please contact the shipping carrier immediately.
8.3 It's important to retain both the damaged items and the packaging materials for the claims process.
9. SALES ITEM POLICY:
9.1 Please note that our refund policy applies solely to regular-priced products; sale items are not eligible for refunds.
10. EXCHANGE PROCESS:
10.1 For items that arrive damaged or defective, we facilitate an exchange process. Kindly reach out to us via email for assistance and guidance.
11. GIFT HANDLING:
11.1 If you designate an item as a gift during purchase and opt for direct delivery, you'll receive a gift credit for future use.
11.2 Upon successful return of the item, we'll issue a gift certificate via email for your convenience.
For any questions, concerns, or further assistance, please don't hesitate to contact us. Your satisfaction remains our priority at Ace Hockey.
Thank you for choosing Ace Hockey for your sporting goods needs.